Rosie Knows LLC is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the sites www.rosieknows.com. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact Rosie Knows by using the contact form at the following location:http://www.rosieknows.com/contact_form.asp?dept=cs.
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
Rosie Knows LLC has created this Privacy Policy to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.
Information Collection & Use
Membership Registration
In order to access the members' section of this Web site, you must first agree to the membership terms of use form and create a user name and password. During registration you are required to enter personal information (such as name, email address, and shipping address (if You elect to order a Learning Binder)). We use this information to verify your credit card billing address and send you your Learning Binder. New users opt in as a part of the terms of use to receive commercial communications and may opt out of receiving future commercial communications at any time (see "Anti-Spam Policy/Opt-out Choice" below).
Rosie Knows LLC is the sole owner of the information collected on this site.
Membership Enrollment
If you elect to enroll as a member, we request certain personally identifiable information from you on our enrollment form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date) if you order a Learning Binder.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
We will send emails to you as necessary to keep you informed on the status of your order.
Uses of Information
We collect billing & contact information and membership usage data. We recognize that this information is highly personal and we take several precautions to help protect you and your personal information. We do not distribute your personally identifiable information to any third parties -- except when required to process your order (e.g., credit card processors and shipping companies).
Communications from the Site
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcome email to verify your username and password. We will also correspond with you via email in response to your inquiries, to provide the services you request, and to manage your account.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with our affiliates. This information does not identify individual users. For example, we may tell an affiliate the gender distribution of our membership.
We may also publish analyses of the data collected on our Web site. For example, we may display a graph showing the number of lessons our members completed over time. These analyses will not contain any personally identifiable information.
Personally identifiable information:
We only share Personally Identifiable Information when required to complete your order. For example, we send your billing information to our credit card processor. When we are shipping a package, we will provide your postal address to our shipping company.
Rosie Knows LLC may collect information on the services and products viewed by you on the website. Rosie Knows LLC may use this information to customize your experience and suggest and offer you products according to your preferences. Rosie Knows LLC may use this information to identify patterns and trends of use, but will only release or publish any such information in a manner that preserves your anonymity.
Legal Disclaimer:
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. Rosie Knows LLC may also disclose a user's contact or financial information in the good-faith belief that such disclosure is necessary to protect Rosie Knows LLC or the website, or enforce the applicable Terms and Conditions, in conjunction with an investigation or legal, equitable or administrative action or proceeding.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, and to gather demographic information about our user base as a whole.
In addition, we record your IP address with your personally identifiable information. We do so to help protect ourselves and our members from abusive users of our site.
We use third-party tracking services that use cookies to track non-personally identifiable information about visitors to our site in the aggregate. We do so in order to track our return on marketing initiatives.
Cookies
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use both session ID cookies and persistent cookies.
We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser or when you have been inactive for 20 minutes or longer. If you reject session cookies, you will not be able to use the members' section of our site.
Persistent cookies remain on your hard drive for an extended period of time. If you select the "remember me" option when logging into our members' section, a persistent cookie will be used to allow you to bypass the log in process in the future. We also use persistent cookies to help us track how new members find our site. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by Rosie Knows LLC. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Discussion Forum
If you use the discussion forum on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of the forum, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Access to Personally Identifiable Information
If your personally identifiable information changes, you may update it by making changes on the My Account page in the members' section of our site.
Security
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our membership or order forms, we encrypt that information using 128-bit Secure Socket Layer (SSL) technology.
In addition to the encryption technology that we employ, we also participate in a daily security audit system provided by ScanAlert. ScanAlert monitors our system for any known vulnerabilities and alerts us to the problem immediately.
In addition to the above precautions, we also remove your credit card number the moment it is received and approved by our credit card processor. This process typically takes milliseconds. This practice means that if a hacker were able to compromise our system, he would not be able to gain access to your credit card number.
Anti-Spam Policy/Opt-out Choice
We are committed to providing users of this website with the choice to receive or not receive e-mails and/or other communications from Rosie Knows LLC. We strive to comply with the CAN-SPAM Act. We only send commercial e-mails to new users who have requested or consented to receive e-mails about our services and products. We do not send unsolicited commercial e-mails ("spam"). We offer commercial e-mail recipients the opportunity to opt-out of further communications in every e-mail. If you would like to opt-out of receiving further communications, please follow the directions in the e-mail received or contact us using one of the following modes:
E-Mail: info@rosieknows.com
Postal Mail: 1613 Monterey Dr.
Glenview, IL 60026
Please note that we may not include the opt-out information in non-commercial e-mails (i.e., e-mails concerning your order, the website's Terms and Conditions of Use, etc.). If you have questions or concerns regarding a non-commercial e-mail, please contact us using the information under "Contacting Rosie Knows" below.
Removal and/or Modification of Contact Information and/or Financial Information
If you would like to remove or modify your contact and/or financial information from our database, please log onto your account by clicking on the "Login" link on the website. Once logged on, click on the "My Account" link and the "Edit Contact Info" link. You will be able to edit your contact and financial information on the "Edit Contact Info" page. If you have any questions or concerns, or would like to remove or modify your information offline, please contact Rosie Knows LLC using one of the following modes:
E-Mail: info@rosieknows.com
Telephone: 1-847-730-5876
Business Transitions
In the event Rosie Knows LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our home page.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at:
http://www.rosieknows.com/contact_form.asp?dept=cs.
Rosie Knows LLC
1613 Monterey Dr
Glenview, IL 60026